ReferralPulse — Stronger Referral Networks
How it worksIntegrations
Meetings
Meetings

Recording rules

By default, every meeting on your calendar that includes a partner records automatically when auto-record is on. Recording rules are how you carve out exceptions: meetings you don't want recorded, even though they otherwise would be. Internal team meetings, opposing counsel calls, sensitive client conversations, anything where you'd rather the bot stay home.

Rules tell the recording system what to skip. Everything you haven't built a rule for keeps recording.

Where to find it

Where to find it: Sidebar → Avatar dropdown → Meetings → Upcoming tab. The Recording rules panel is the first card on that tab. Click it to expand.

The Recording rules panel sits collapsed at the top of the Upcoming tab. The header shows how many rules are active out of how many total. Click anywhere in the row to expand it.

If you don't see the Meetings entry, recording is turned off in your settings. Open Settings → Integrations → Meeting Recording and flip Enable Meeting Recording to on. Once recording is enabled, the Meetings entry and the rules panel become visible.

What a rule is

A rule is one condition that, when matched, skips recording. Three rule types are supported:

  • Meeting title contains keyword. Case-insensitive substring match on the meeting title. A keyword of internal skips any meeting with the word "internal" anywhere in the title.
  • Attendee email or domain. Either an exact email match against any attendee or organizer, or an @domain.com suffix that matches any attendee from that domain. A pattern of @opposing.com skips meetings where anyone from opposing.com is invited.
  • Specific partner. Skips any meeting where this partner is matched as an attendee. Pick the partner from a dropdown of your existing network.

A rule that's switched off doesn't apply, even if it would otherwise match. You can toggle a rule off without deleting it, useful when you want to skip recording for a partner this week but plan to record next week.

Methods

Add a rule

Where to find it: Recording rules panel → Add rule button.

The form is short. Pick the rule type, enter the pattern, and optionally label and annotate it.

The Add rule form. The dropdown picks the rule type. The pattern input below it changes label depending on type (keyword, email or @domain, or a partner picker). Optional Label and Note fields underneath.

  1. Click Add rule at the bottom of the panel.
  2. Pick a rule type from the Rule type dropdown.
  3. Enter the pattern in the field below it. For title-keyword and email-domain rules, this is a free-text input. For partner rules, it's a dropdown of your existing partners.
  4. Optionally fill in Label (the human-readable name for this rule, defaults to a generated label) and Note (a one-liner reminding future-you why you set this up).
  5. Click Add rule to save.

The new rule appears in the panel above the form, switched on by default.

Tip

Add a note to every rule. Six months from now you'll forget why a rule exists, and a one-line Note like "Internal team standups, no need to record" saves you from second-guessing whether to delete it.

Edit or disable a rule

Where to find it: Recording rules panel → row for the rule.

Each rule row has:

The expanded panel with three example rules. Each has a switch to enable or disable, the rule label, a one-line description of what it matches, and a small trash-can button on the right to delete.

  • Switch on the left. Toggle off to disable the rule without deleting. Toggle on to bring it back.
  • Label in bold, with the rule description below in smaller text.
  • Note below the description if you set one.
  • Trash button on the right. Permanently deletes the rule.

If you want to change a rule's pattern (the keyword, the domain, the partner), delete it and add a new one. There's no in-place edit for the pattern.

Tip

Disabling beats deleting. If you're not sure whether you'll want this rule again, switch it off and leave the row. Deletion is final.

Override a rule on a single meeting

Where to find it: The list of upcoming meetings below the Recording rules panel. Each meeting row has a recording toggle.

Rules apply by default, but the per-meeting toggle lets you flip the decision for one meeting only. This is the right tool when a partner has a "don't record" rule but you want this one specific call recorded (or vice versa).

The toggle on each meeting row shows the current decision (Record or Skip) and tells you why if a rule fired. Clicking the toggle overrides the rule for just that meeting.

Tip

If you find yourself overriding the same rule three or four times, the rule is probably wrong. Open the panel and rebuild the rule with a more precise pattern, or delete it.

Get more out of your assistant

The two fields that decide whether a rule applies are the meeting title (set by whoever scheduled the meeting) and the attendee list (everyone on the invite). If you find rules aren't matching when you expect:

  • Title rules are case-insensitive but otherwise exact. A rule matching internal won't match a meeting titled In-Person Sync because the word doesn't appear.
  • Email domain rules match any attendee or the organizer. If a partner forwards their meeting from a different email address, the rule may not fire on that occurrence.
  • Partner rules match by the partner record in your network. If a partner has multiple email addresses and only one is in their record, meetings with the other address won't match the rule.

Recording rules apply to upcoming meetings, not meetings already in progress. Add a rule before the meeting starts, and the bot will skip the next occurrence.

On the iOS app

Where to find it: Bottom navigation → Profile tab → Meetings.

On iOS the rules panel renders as a stacked list with the same controls. Adding a new rule works the same way (pick type, enter pattern, save). Toggling rules on and off is a single tap.

You can also ask your assistant in the Chat tab to manage rules conversationally:

Don't record my meetings with Sarah Chen.

The assistant adds a partner rule for Sarah and confirms once it's set up. Saying "start recording Sarah's meetings again" removes or disables the rule.

Tip

The voice path is the fastest one when you remember a sensitive meeting on your way into the office. Tell your assistant what to skip, and the rule is in place before the meeting starts.

Related articles

  • Meeting recordings and notes
  • Schedule
  • Settings
Was this helpful?

Related articles

  • Meeting recordings and notes
  • Your schedule and tasks
ReferralPulse

Grow your business through relationships that matter.

Product

  • Features
  • Pricing
  • FAQ

Company

  • About
  • Privacy
  • Terms

© 2026 ReferralPulse. Built for professionals who value relationships.